Return and Refund Policy

Last Updated: June 17, 2025

At Shirtdg, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the process for returning or exchanging items purchased from our website. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, with all tags and packaging intact.
  • Items must not be damaged, soiled, or altered.
  • Proof of purchase (order number or receipt) is required.

Note: Personalized or custom-made items are non-returnable unless defective.

2. How to Initiate a Return

To return an item, please follow these steps:

  • Contact our customer service team at info@shirtdg.com with your order number and reason for return.
  • We will provide a return authorization and instructions for shipping the item back.
  • Pack the item securely in its original packaging and send it to the provided return address.

Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 7-10 business days.
  • Original shipping fees are non-refundable.
  • Refunds may take additional time to appear in your account, depending on your payment provider.

4. Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. To request an exchange:

  • Contact us at info@shirtdg.com within 30 days of delivery.
  • Follow the same return process as outlined above.
  • We will ship the replacement item once the original item is received and inspected.

Note: Customers are responsible for shipping costs for exchanges unless the item is defective.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@shirtdg.com. We will:

  • Provide a prepaid return shipping label.
  • Offer a full refund or replacement, including all shipping costs, upon receipt and inspection.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products.
  • Items marked as “final sale” at the time of purchase.
  • Underwear, swimwear, or other items for hygiene reasons (unless defective).

7. Changes to This Policy

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: info@shirtdg.com